RETURN FAQS

I purchased from the Edmonton location, can I return to Calgary? Or, if I purchased at the Calgary location, can I return to Edmonton?

Any items purchased in Edmonton or on the Edmonton website bambooballroom.ca can only be returned to the Edmonton store.
Any items purchased in Calgary or on the Calgary website bambooballroom.com can only be returned to Calgary.

What is your in-store return policy?

You have 14 days for in-store credit or exchange on all REGULAR PRICED items. All sale and promo items, accessories(jewelry, perfume, body products, bodysuits, swimwear) and masks are FINAL SALE - no exceptions.

What happens if I place an online order, and change my mind before I get it. Can I cancel my order and get a refund?

We do NOT offer refunds. If you don’t want your order, we will process the return to online/store credit and email it to you.

How can I contact you?

The best way to contact us about an online order is by email at online@bambooballroom.ca. We will return your email within 24 hours under normal circumstances.

I live in Calgary, can I pick up the order in-person:

Yes you can, after you receive the email that your order is ready.

What is your online order return policy?

You have 14 days for in-store credit or exchange ONLY on regular price items - all sale, accessories, and promo items are final sale - No exceptions.

We do not offer refunds on items purchased.

Day 1 for exchanges start from the first day Canada Post tries to deliver, and for in-store pickup it’s the day you receive your confirmation email not the day you pick up.

If you wish to return your regular priced item(s) you must email online@bambooballroom.ca for an authorization code.

** A $10 processing fee will be charged to all returns that received free shipping. This will be deducted from your credited amount. We do not offer refunds.

**All items must be unworn, with original tags left on, or they will be sent back to you COD, or not accepted for in-store returns.

**We strive to keep the website’s inventory updated at all times, but item availability is not guaranteed. If an item is sold out, you will get a email notification that you’ve been refunded

How long will you hold my in-store pickup order?

We will hold your order for 90 days. If you require the item to be held for longer, please send an email to customerservice@bambooballroom.com